Up close and personal with Service!… Don’t rely on your staff to just absorb what good service looks and sounds like… teach them! Enjoy the show? Make sure to subscribe to my podcast on iTunes here
Putting the personality back into policy and procedures… inspired by Thomas! Enjoy the show? Make sure to subscribe to my podcast on iTunes here
Don’t wait for the broken cup in customer service…WAKE UP! Enjoy the show? Make sure to subscribe to my podcast on iTunes here You know, you might have noticed that I’m very passionate about customer service. I was at a coffee shop the other day, and I swear everyone was walking around half dead. There wasContinue Reading
You are being paid to be there, you choose the be there, so go do your work like you are loving your job and then your job will love you back. I recorded this a couple of years ago and some people got it and some people got offended… but I got to tell youContinue Reading
It was heartwarming to feel service in action recently when I was in Mt Isa. Hear the podcast or read the blog post here
Great service is easy to talk about but, it would seem, a lot harder to do and to manage… otherwise surely we would see more examples of great service. Still so many opportunities in business by simply improving our service!